Effective date: August 2026
Reclaim ("we," "us," "Reclaim") provides an automated text-message follow-up service on behalf of local home-services businesses ("Business Clients"). This policy explains how Reclaim handles information when you text or call a phone number operated by Reclaim on behalf of a Business Client. By calling or texting one of these numbers, you consent to receive SMS text messages from Reclaim as described below.
By calling or texting a phone number operated by Reclaim, you expressly consent to receive one or more text messages in reply from Reclaim, on behalf of the Business Client you contacted, regarding your inquiry. Message frequency varies by conversation. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
When you call or text a Reclaim-operated number, we collect your phone number, the content of your messages, and any details you share (such as your name, service needed, or address) in order to respond to your inquiry.
We use this information solely to: reply to your missed call, understand what service you need, schedule an appointment with the Business Client, and pass your request along to the Business Client. We do not sell your information or use it for advertising.
Reclaim does not sell, rent, or share your mobile phone number with third parties or affiliates for their marketing or promotional purposes. We share your information only with the Business Client you contacted (so they can complete your service request) and with our service providers (Twilio for messaging, Anthropic for conversational processing, Google for calendar scheduling, Stripe for payment processing) solely to operate this service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
A Business Client may choose to connect their own Stripe account (to accept payments directly from their customers) and/or their own QuickBooks Online account (to sync their own paid invoices for bookkeeping). These are the Business Client's own third-party accounts — Reclaim never holds or has access to the funds involved, and only passes along the specific transaction details needed to operate the connection (such as an invoice amount, description, and customer name, at the time a payment is completed). This data is used solely to process the Business Client's own payments and bookkeeping, and is otherwise governed by Stripe's and Intuit's own privacy policies.
Message frequency varies based on your conversation. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for assistance.
Whether you're a consumer who texted a Reclaim-operated number, or a Business Client's own account, you can ask us to delete your data at any time by emailing lincoln@missedcallkiller.com from the phone number or email address associated with it. We'll confirm your request and delete your data within 30 days, except where we're required to keep certain records (for example, payment records) for legal or tax purposes.
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Questions about this policy can be sent to lincoln@missedcallkiller.com.